Frequently Asked Questions
FAQs
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Where do you ship from?
- We ship from College Park, Georgia
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Do you ship internationally?
- We ship to the US and Canada
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When will I get my order?
- Non-Personalized Items
- Orders for non-personalized items placed before 10am PST will be processed within 2-3 business days. Orders placed on holidays and weekends will be processed the next business day. Please allow 4-7 business days for standard ground shipping. Expedited shipment options available at checkout. Please note expedited shipments will still need 2-4 business days before they ship
- Personalized Items
- Orders for personalized items will be processed within 5-7 business days. All personalized items ship via standard ground shipping so please allow 4-7 business day transit time. Expedited shipping options not available for personalized items at this time.
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Can I change, cancel, or add to my order?
- We try to process our orders as soon as we receive them, so changes and cancellations are not always possible. Please send us an email at info@sophistiplate.com and we will try our best to accommodate your request.
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How much is shipping?
- We are offering limited free shipping on all orders! Expedited shipping rates available for non-personalized items only and rates are calculated at checkout.
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Where are your products made?
- We are a US based company so all of our products ship from our warehouse in Georgia and all of our personalized products are engraved here as well!
- Our wood products come from North America, China, or India.
- Our paper and plastic products are made in China, India, or Taiwan.
- If you have questions about a specific product, please reach out to us for more information! info@sophistiplate.com
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Are the plates recyclable?
- Unfortunately because of the coating (which makes the plates food safe, gives them added durability & heat resistance, as well as that beautiful sheen), we cannot market them as recyclable
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Are the plates durable?
- Our plates are all 350-400g, standard weight for designer paper plates
- The plates have a coating on them that gives them added durability and heat resistance
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Are the plates microwavable?
- No, our plates are not microwavable. You will not find truly microwavable plates that are this elegant!
- I bought products on your website, but then saw they had gone on sale. Will you do a price match?
- If you have purchased an item or items but find they have gone on sale within 7 days of your purchase date, please email customer service at info@sophistiplate.com and provide your order number, the items at their sale price and request a refund for the difference. We will be happy to refund you the difference. Unfortunately, if it is passed the 7 days the sale price will not be honored. This does not include Black Friday and Cyber Monday Sales.
- Do you offer a price match of Sophistiplate products with other companies?
- Sophistiplate does not offer price matching from 3rd party websites or businesses.
